SHIPPING AND RETURNS

Shipment

As a general rule, packages are prepared within 48 hours after receipt of payment, and are sent through a Courier Company with tracking number and delivery without signature.

Delivery

You can choose between home delivery, pick up at one of Shuzu Lab store sor at your hotel/holiday accommodation in the Canary Islands. The delivery time and shipping costs will vary depending on the place of delivery.

SHIPPING METHODS

 SHIPPING COSTS

 DELIVERY 

Stores

FREE

3 to 5 business days

Canary Islands

FREE

3 to 5 business days

Hotel Canary Islands

FREE

3 to 5 business days

In addition, you have to take into account that...

-          In sales period and during promotions, delivery time may be longer tan usual.

-          As soon as your order leaves our stores, we will inform you by email.

-          Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed Price, while transport costs may vary according to the total weight of the package. We advise you to lump together all your ítems in one order. We can not combine to different orders, and the shipping costs will be applied for each one individually.

-          We are not responsable for the damages that your package may suffer after shipment, but we do our best to protect all fragile ítems. Boxes are large and your ítems will be well protected.

RETURN OF THE ARTICLE

Send us the item within 15 days after purchase.

To request a change or return, please contact our Customer Service through customerservice@shuzulab.com or by calling (+34) 928 140 998.