All information shown here is subject to change due to COVID-19. All the updated information regarding how COVID-19 is affecting us can be found in this link.
To return a product you have 14 calendar days from when you receive it.
The steps to manage a return are as follows:
Pol. Ind. The Board
35100, The Maspalomas Board
How the return is borne by the customer, you can choose the transport agency that you consider most appropriate.
Return costs are borne by the customer. In case we have to make any disbursements to receive the package, the amount will be subtracted from the total to be paid to the customer.
In case the reason for the return is a tare or an error in the product shipped, please contact us and we will manage the return. Obviously in these cases the return is borne by us.
You can also choose to return the snekers in our physical stores, it is a totally free service.
To make a change you must make a return as explained and subsequently place a new order.